Service Maintenance Agreements

Unless otherwise provided in an equipment plan, all customer maintenance contracts for each maintenance period must be finalized in advance. Leasing contracts are a solid option to stay up to date with the latest technology and offer a great opportunity to simultaneously negotiate a bundled service contract. Too often, we see a lease signed without the knowledge that the customer is responsible for the maintenance of the equipment. Leases should be treated with the same counterparty as capital purchases, with a service contract negotiated in advance and usually bundled as part of the monthly payment. ServiceTitan is a comprehensive software solution specifically designed to help service companies streamline their operations, increase revenue and significantly improve the development of their business. Our extensive cloud platform is used by thousands of power, HLK, sanitation, garage door and chimney sweep stores across the country – and has increased their revenue by an average of 25% in their first year. Let`s start by defining a service agreement. It is NOT an insurance program or extended warranty, similar to what big boxing stores offer for consumer electronics. These are real maintenance works, which are reduced because they are purchased in advance and planned in slow periods. This is why many service companies are looking for a different name for their program than the “service contract”. This can be a maintenance contract, a protection plan, a savings contract, etc. Train your team of technicians to connect with customers and hear their questions and concerns during scheduled audits and interviews.

The time you spend talking face-to-face with your customers provides extremely valuable feedback and reassures customers who are interested in your business. A monthly maintenance contract generates more of these possibilities to establish a good relationship with the owners and awaken loyalty to your brand. Calculate the right price. This varies depending on the market, competitors, and the specifics of your own business. Bottomline: You want to break enough of your own numbers to make sure service agreements are profitable for your business and don`t become expensive or wasted. one. We will re-perform any maintenance services that prove to be defective during the term of this agreement. If we are unable to provide a maintenance service due to our fault, we will refund that part of your costs. While the contract varies depending on the type of service and the duration of the agreement, all contracts have some of the same fundamental sections.

This includes: Use the field management software so that your technicians know the right time and ways to acquire a service club affiliation, and give them the mobile technology to make signing up and stopping recurring payments quick and easy…

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